Frequently  Asked Questions about our Charter Bus Service

Q. How long have you been offering the charter bus service?

A. We started the charter service with just one bus from Cornell to Boston about 16 years ago. We have been expanding our service ever since to include Princeton, Allentown, Philadelphia, Harrisburg, Baltimore, Bethesda, Hartford and Providence.  We run multiple buses to some locations for breaks including up to 6 buses just to Boston for the Thanksgiving break! We are the largest commercial coach line in the Cornell area serving the major northeast cities.

Q. How can I buy tickets for the Charter buses?

A. Charter ticket sales are available for purchase online ONLY through our website at www.studentagencies.com.  Since we have a set number of seats available for each bus, we are not able to sell tickets on a walk-in basis.

Q. How can I be notified when the charter bus tickets go on sale so I won't miss out on a seat?

A. We have an email listserv for each of our charter bus routes.  If you would like to receive email notification from us announcing ticket sales, you can email us at csscharters@gmail.com.  Please let us know which listserv (city) you would like to be added to and include your name and Cornell expected graduation year.  We can also add parent emails to our lists.  Once you receive the email, you can link to our charter bus page to purchase your ticket.

Q. Do I have to be a Cornell student to use your charter bus service?

A. No.  Anyone can use our charter service.  While most of our customers are Cornell students, we often have faculty and staff on our buses as well as Ithaca College students.

Q. Do the charter buses sell out?

A. Yes! It is not unusual that our buses sell out. 

Q. What if the departure time for my bus from Cornell conflicts with my class or lab?

A. Since we have been offering the charter bus service for quite some time, we have carefully selected the departure times based on what has historically worked for the majority or our passengers and their class schedules.  Of course we are not able to accommodate everyone and we apologize if a particular departure time doesn't work for you.  We are not able to adjust the departure times to accommodate individual requests.

Q. Which Cornell breaks do you offer charter bus service?

A. We offer our charter service for all Cornell undergraduate breaks (fall, Thanksgiving, winter, February and spring breaks).

Q. Can I buy tickets in advance for multiple breaks?

A. No.  We are only able to sell tickets for one break at a time.

Q. How far in advance of the breaks do you start selling tickets?

A. We typically put the seats on sale for all breaks after fall break as soon as the last break has ended.  Tickets for fall break will go on sale shortly after Labor Day.

Q. Why don't you offer charter buses for the Labor Day weekend?

A. Because the long weekend falls shortly after the start of classes.

Q. Can I buy just a one-way ticket?

A. Yes. Unlike other charter companies, we sell one-way and round-trip tickets.

Q. Once I buy a charter bus ticket, can I get a refund if my plans change or a credit for a future break?

A. No.  Our charter tickets are NON-REFUNDABLE.  We do not offer credits toward future trips either. If you can't use your ticket, you can sell it to another person.  

Q. What if I accidentally purchase the wrong bus ticket (route/destination)?

A. Please email us at csscharters@gmail.com.

Q. When I buy my charter ticket is my seat guaranteed?

A. No.  While it is likely that your seat is guaranteed once you make your purchase through the website, if there are only a few seats left for any given bus, the seats are confirmed on a first-come, first-served basis.  Your purchase may go through but we may not have enough seats to be able to accommodate everyone.  In the event that there are not enough seats, you will be notified and your purchase will be refunded.  Only upon receipt of the 2nd email confirmation is your seat guaranteed.

Q. When will I get my ticket?

A. You will receive a 2nd email when your seat is confirmed which will contain your Eticket.  We do our best to process as many orders as we can but sometimes we get too many orders in one day to be able to take care of them on the same day as ordered.

Q. What do I do once i receive my Eticket via Email?

A. When you receive your Eticket, you will print it out and present it to the driver upon departure.  If you purchased a round-trip ticket, you will print out two (2) copies.  You will turn one in when you board the bus to leave Cornell and the other one you will turn in when you return on the bus back to Cornell.

Q. do i need anything else to board?

A. Yes, you MUST a valid ID.  Student ID"s are fine.

Q. What if I don't print out my eTicket?

A. You MUST PRINT IT OUT!  The driver cannot accept a soft copy (i.e., showing him/her your emailed Eticket from your phone or tablet).  CoachUSA requires the hard copy tickets for accounting purposes.

Q. Can the bus drop me off at an unscheduled stop before it reaches a scheduled destination?

A. For safety and security purposes, we are not able to make unscheduled stops or drop-offs en route.

Q. What happens if my bus gets delayed due to traffic or weather?

We understand customer's make personal plans around the bus schedules.  We will make every effort to ensure our coaches depart and arrive on time, however there are travel factors, such as traffic, detours and weather conditions which create delays which are beyond our control.  In the event of a delay, your driver will communicate the estimated time of arrival and make further updates as appropriate.  You can also check our website at www.studentagencies.com for any updates regarding delays or cancellations. If we have to cancel the charter buses due to severe weather, the buses will depart the next day at the same time, weather permitting.

Q. What about your drivers?

A. CoachUSA employs only professional, screened and highly trained drivers.

Q. How much luggage am I allowed to bring on the bus.

A. You may bring one suitcase/bag for storage in the luggage area under the bus and one carry-on aboard the bus.

Q. Am I allowed to bring food and drink on board the bus?

A. You may bring food and non-alcoholic drinks aboard the bus.  We kindly ask you to pick up your trash before you leave the bus. Smoking is not allowed on the bus.

Q. Am I allowed to bring pets on the bus?

A. No.

Q. Do the buses have rest rooms?

A. Yes.

Q. Do the buses have WiFi available?

A. Most buses do however we can't guarantee whether the bus you will be riding will have wireless available. 

Q Do the buses stop for food or rest room breaks?

A. Generally not.  However it is up to the discretion of the bus driver whether or not he/she will make a stop.

If you have any questions that have not been answered here, please feel free to contact us via email at csscharters@gmail.com or by phone at 607-272-2000 ext. 226.